Shipping Policies
Select item categories may be eligible for a return or exchange within 14 days after receiving the item. Eligible items and their return policies are described below.
To start a return or exchange, you can contact us at support@crystalelevations.com. If your item(s) are eligible, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@crystalelevations.com.
Item Types |
Policy |
Return Period |
|
Crystals, minerals, gemstones, and natural form specimens, such as:
Processed crystals, minerals, gemstones, and specimens, such as:
|
Non-returnable | Not Applicable |
| Incense, smudges, palo santo | Non-returnable | Not Applicable |
|
Jewelry Items, such as:
|
Eligible for exchange | 14 Days |
|
Home, decorative, and hard-good items, such as:
|
Eligible for Exchange | 14 Days |
|
Physical & Digital Media, such as:
|
Non-returnable |
Damages
Each item is individually inspected and professionally packaged during order fulfillment, however, due to the fragile nature of many crystals we sell, fragmentation may occur during the shipping process. As such, claims for returns or exchanges are individually assessed. If there is clear evidence that the box was mishandled during shipping (eg, a crushed box), a claim may be opened with the shipping provider. Please contact support@crystalelevations.com if you have any questions regarding your order, or would like to submit a support ticket.
Refunds, Exchanges, and Store Credits
Refunds may be substituted for exchanges of equal or lesser value. Refunds may also be substituted for a store credit. Store credit is non-expiring and may be accessed and managed in your customer account.